The following lists of questions are the most common questions asked by our customers about our self catering accommodation in Ireland. If you have a query which is not answered below, please call us on 01 201 8480 from within Ireland or on 00 353 1 201 8480 from outside Ireland.

 

Q.            How is the price of my self catering accommodation calculated?

A.            All properties are priced on a per house basis and cover the stated number of persons in each property.

 

Q.            Do I have to book my accommodation for 7 days?

A.            Minimum of 7 day stays in July/August.  All other time our minimum requirement is 2 night stays. This can be weekend or midweek (depending on availability).  If you cannot book your required dates on line, it is advisable to sent an email request.

 

Q.            What is not included in the price of my holiday home?

A.            Heat and electricity are extra charges and are normally based on set daily rates depending upon the time of year. These are normally payable together with your balance payment. At some locations they are based on a meter reading done on site and payable on departure. Should utility charges not be paid on departure, they will be deducted from the security deposit without further notice.

 

Q.            Is bed linen provided?

A.            Bed linen is supplied free of charge in all of our properties. Towels are not supplied but are available for hire and are subject to a charge of €2 per set. When a holiday Home is being rented for more than one week, you may liaise directly with the site manager if fresh bed linen/towels are required. A fee may be required for these extra services.

 

Q.            What facilities are available in the accommodation?

A.            All our self-catering accommodation provides fully fitted kitchens including washing machine, dishwasher, and microwave. Travel Cots and highchairs can be pre-booked prior to arrival at an additional charge depending on the location.

 

Q.            When do I pay for my holiday home?

A.            A non refundable booking deposit of 30% of the total rental cost of the property and a €15 booking fee is required at the point of booking. No invoice or letter of confirmation can be dispatched to you until the booking deposit has been received. Trident Holiday Homes reserves the right to request full payment for bookings for special events or festivals at the time of booking. If this is applicable on-line customers will be contacted after an on line booking is made to pay the balance of the booking deposit required while callers to our Reservations Office will be required to pay the increased booking deposit at the point of booking. Full payment of holiday home rental must be made to us, no later than six weeks prior to the rental commencement date. Upon receipt of the balance due, clients will receive arrival instructions. Late payments may result in the holiday Home booking(s) being cancelled without advance client notification. In the case of special offers the balance due date may differ.

 

Q.            Can I book my holiday home online?

A.            Following the takeover of this website by Trident Holiday Homes on 18 October 2012, on line bookings can only be made on www.tridentholidayhomes.ie

 

Q.            What happens if I need to cancel my booking?

A.            In the event that you wish to cancel your holiday home reservation, the following charges will apply:
• On all reservations: Booking deposit is withheld
• 6-2 weeks before date of arrival - 50% of rental.
• Less than 2 weeks before arrival date - 100%.
We strongly advise that clients take out Travel Insurance to cover any costs associated with having to cancel a holiday

 

Q.            What is the check-in time?

A.            Specific arrival and departure times are outlined on the direction sheet. These times must be strictly adhered to.  Late Arrivals: Failure to notify the on-site manager of a late arrival may result in your reservation being cancelled. Late arrivals may in some cases be facilitated by prior arrangement only and may incur a late arrival fee of €25. 

 

Q.            What is the check-out time?

A.            Check-out is normally 10am. However, in off season/quieter periods we try to be as flexible as possible and later check-out times may be pre-arranged with the on site caretaker depending on the availability of holiday homes at the given time.

 

Q.            Do I pay a security deposit for my holiday home?

A.            Yes, a security deposit is payable on arrival for your holiday home. The amount varies from place to place, but details are included with your directions. The security deposit for your holiday home is returned to you once the site manager is satisfied that the holiday home is left in order. If the holiday home is not left in a clean & tidy condition, part or all of the security deposit may be retained. Any breakages should be reported & paid for on departure. Excessive damage to any holiday home will be the responsibility of the person who made the booking.  

 

Q.            Can I take a pet to the holiday home I have booked?

A.            We do accept pets at a limited number of properties. However, there is limited availability and an extra cleaning charge of €25 per dog which must be made at the time of booking, is applicable. UNDER NO CIRCUMSTANCES will pets be allowed on non pet friendly sites and we reserve the right to refuse admission to the property.

 

Q.            Who owns Self Catering Ireland?

A.            Self Catering Ireland is now a trading name of TD Holidays Ltd who also own and operate Trident Holiday Homes, Irelands largest operator of holiday homes since 1986.

 

Q.           Why did Trident Holiday Homes acquire Self Catering Ireland?

A.            As the largest provider of holiday homes in Ireland, Trident Holiday Homes is always looking for opportunities to grow its market share. Self Catering Ireland was in business for 14 years and built up a strong web presence. By acquiring some of the assets of this company in October 2012 we see an opportunity to strengthen Trident’s on line marketing.


Q.            Is there any connection with Trident Holiday Homes and the previous Management of SelfCatering.ie?

A.            Trident Holiday Homes, its staff, Management or Directors is not connected in anyway with the previous Management who operated this site until July 2012.

 


 

 

Help and Information

To assist you with your enquiry please find below listings of all the different service departments, should you wish to contact us.

General enquiries

info@Selfcatering.ie
Or call 01 201 8480

Customer Service

care@selfcatering.ie

Sales

reservations@selfcatering.ie

New Business Development

sales2@selfcatering.ie

Marketing and Advertising

sales@selfcatering.ie


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