Acceptance & confirmation of your booking is subject to the following conditions:
Please note there is separate conditions for
a) Irish Holiday Homes
b) Overseas Villas and Apartments
c) InterHome Properties
Please ensure to carefully read the relevant category for your holiday booking.
a) Irish Holiday Homes Terms and Conditions
The total number of people staying at each holiday home must not exceed the capacity of the house. It is important that you confirm the exact number in the party when you make your booking.
Online or internet bookings:- 30 Euro discount is applied to all online bookings and full payment is required.
For all other bookings a non-refundable booking deposit of 150 Euro per property per week is required to confirm accommodation. Confirmation will be issued to you upon receipt of the deposit. The balance is due 6 weeks prior to arrival. Directions and instructions regarding arrival at the property will be issued on receipt of the balance of payment
In the event of a cancellation, the following charges will apply:
a) Booking deposit of 150 Euro is non refundable
b) 4 to 6 weeks of arrival date; you will forfeit 25% of the cost or the booking deposit whichever is the greater of the two.
c)
d) Within 2 weeks of arrival; you will forfeit 100% of the cost of the booking
We recommend that you arrange holiday insurance, please enquire when booking.
Some locations are not suitable for wheelchair users or guests with mobility difficulties. To ensure you get the most suitable accommodation for your needs, please let us know of any special requirements when booking.
Specific arrival & departure times are detailed on the directions to the property and must be adhered to. You must contact the site manager 24 hours before your arrival to arrange key collection. Please keep in touch with them if you are delayed. Although we will try to accommodate any special requests, this is not always possible, especially during busy periods.
A security deposit is payable on arrival. The amount varies from place to place, but details are included with your directions. The security deposit is returned to you once the site manager is satisfied that the property is left in order. If the property is not left in a clean & tidy condition, part or all of the security deposit may be retained. Any breakages should be reported & paid for on departure. Excessive damage to any property will be the responsibility of the person who made the booking.
Bed linen is supplied, but towels may not be; please confirm this when booking. When a property is rented for more than a week, you should contact the site manager to request fresh linen or a cleaning service. An extra charge may apply.
Heating and electricity are extra charges payable to our Supervisor on departure. Electricity charges are in most cases based on individual meter readings. Some properties are charged at a daily rate, please enquire with our reservation staff. If a phone in the property it is charged on a meter reading.
You should let us know when booking if you need a cot, highchair etc. or if you have any other special requests. There may be an extra charge for these.
A limited number of properties allow dogs. You should confirm this when booking. Guide dogs are welcome at all properties.
Please check that all documentation is correct. You should contact us if there are any errors or omissions.
Should you have a complaint, please bring it to the attention of the site manager. We hope we can then resolve the matter as quickly as possible. However, if you are not satisfied with the response, you should write to the Customer Care Manager at the address below within 14 days of departure
If the behaviour or conduct of any person staying is likely to affect the safety or well being of any other guest or of themselves, the rental will be cancelled with no refund.
Should the accommodation you have booked not be available due to circumstances beyond our control, we will try to find similar accommodation for you or a full refund will be given.
SelfCatering.ie is not liable for any damage, loss or personal injury to persons or property at any time during your stay.
While every effort has been made to ensure accuracy in compiling & checking our brochure, website and all other written information, we cannot accept responsibility for any errors or omissions.
SelfCatering.ie
Kilrane
Rosslare Harbour
Co. Wexford
info@selfcatering.ie
Tel : 00353 (0)53 9133999
Fax: 00353 (0)53 9133808
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b) Overseas Villas and Apartments Terms and Conditions - apart from the properties provided by InterHome
In these Booking Terms and Conditions, "you" and "your" means the first named person on the booking form. "we", "our" and "us" mean Selfcatering.ie.
1 Your holiday booking
2 Payment
3 No-surcharge guarantee
4 Your holiday accommodation
5 If you change your holiday
6 If you cancel your holiday
7 If we change or cancel your holiday
8 If you have a complaint
9 Insurance
10 Our liability
11 Force majeure
12 Conditions of suppliers
13 Other matters
1 Your holiday booking
The party leader must be at least 18 and authorized to make the booking on the basis of all our booking conditions (including any separate terms shown on the villa description and calendar pages, FAQ pages or in general information) by all persons included in the booking. All correspondence and documents are sent to the party leader who is responsible to us for all payments in respect of the booking and for ensuring that members of the party are kept informed of details affecting their arrangements. On receipt of all payments referred to in clause 2 below, we will send written confirmation of your holiday arrangements to you. Accommodation is reserved only for the use of persons travelling with the party leader named on the confirmation/invoice so please check the confirmation and any other documents carefully, and notify us immediately if any detail is not correct. A contract between you, the party leader, and us will come into existence when you have paid a deposit (or full payment if booking within 10 weeks of departure) and we accept your booking using our written confirmation. Your contract and all matters arising out of it are governed by Irish law. Maximum occupancies must be strictly adhered to as stated at the time of booking.
2 Payment
Online or internet bookings:- 30 Euro discount is applied to all online bookings and full payment is required.
For all other bookings
a deposit of 25% of the rental is required for accommodation only holidays. If you book within 10 weeks of departure the full amount is due at the time of booking. As we tailor each holiday to suit individual requirements, deposits in excess of the above may be required for long stay holidays, for selected properties, - these will be advised at the time of booking and will form part of this contract. The balance of your holiday cost is due not less than 10 weeks prior to departure. This date will be shown on the confirmation / invoice. If all payments due are not paid in full and on time, we reserve the right to treat your holiday as cancelled by you, retain any deposits held and require you to pay the cancellation charges as specified in clause 6.
3 No-surcharge guarantee
Whatever happens to our costs, the price of your confirmed holiday plus applicable supplements, as prevailing at the time you book and pay your deposit, subject only to the correction of errors, will be guaranteed against any increase. This guarantee is subject to the conditions of payments being adhered to as set out in clause 2 Payment. However, we reserve the right to increase or decrease published prices of unsold holidays at any time. The price of your chosen holiday will be confirmed at the time of booking.
4 Your holiday accommodation
This is reserved exclusively for the people named on the confirmation/invoice and no other persons whatsoever are permitted to stay there unless this has been agreed with us in writing and appropriate payments made. Local communities expect certain standards of behaviour; clients are required to observe them. You must vacate the property during the morning on the day of departure to enable cleaning and preparation to be completed prior to the arrival of new guests. This is normally
5 If you change your holiday
If you need to change your holiday arrangements, we will do our best to help but we must first receive a written request from the party leader to do so. Because we tailor each holiday to suit individual client's requirements it is not always possible to make changes; so please let us know as soon as possible. The alteration becomes effective when we have given you written confirmation of this and is subject to a charge of 35 euro per person each time a change takes place, plus any costs or charges incurred or imposed by any of our suppliers. Any revised holiday arrangement must be taken in the same season as that originally booked. Except as detailed in the next paragraph, no change can be made within 8 weeks of departure. Any such change will be treated as a cancellation and will incur cancellation charges, as set out in clause 6.
6 If you cancel your holiday
If you or any member of your party cancels the booking or part of it, this must be done in writing by recorded delivery or fax and signed by the party leader. Cancellation will become effective from the date it is received in writing at our office. All cancellations are subject to a charge payable by you. This is expressed below as a percentage of the total price.
Booking deposit is 25% of the value of the holiday and is non refundable.
Cancellation received - Cancellation Charge
More than 56 days - Deposit only
56 to 43 days - 30%
42 to 29 days - 50%
28 to 15 days - 75%
0 to 14 days - 100% NB
NB: Cancellation due to most reasons genuinely beyond your control (except disinclination to travel or financial reasons) is usually covered by a travel insurance policy and it is a condition of booking that this is taken out. Other conditions may apply for long stay holidays, for selected properties or for scheduled flights, details will be given at the time of booking and will form part of this contract.
7 If we change or cancel your holiday
Occasionally circumstances beyond our control make it necessary to make changes to or correct errors in the online brochure or other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However we promise we will only cancel your confirmed booking after the date the balance of the holiday must be paid where you have failed to make all payments due in full and on time or where we are forced to do so as a result of "force majeure" as defined in clause 11 below. Most changes are minor. Occasionally we may need to make a significant change. A "significant change" is one made before departure that involves a change to a lower standard of accommodation than originally booked. . If we have to change your accommodation for any reason we will always do our best to provide an alternative of at least a similar or better standard to that booked. If we have to make a significant change or cancel we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:
(a) (For significant changes) accepting the changed arrangements, or
(b) Purchasing other accommodation from us of a similar standard to that originally booked if available (if the chosen holiday is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference), or
(c) Cancelling, in which case you will receive a full and quick refund of all monies you have paid to us.
Please note, the above options are not available where any change is a minor one. You must notify us as to which of the above options you wish to take within seven days of being told of the significant change of cancellation (or within 48 hours if you are told four weeks or less before departure). If we do not hear from you within this period of time, we are entitled to assume that you wish to accept the changed arrangements (for significant changes) or to accept the cancellation and receive a full refund from us of all monies paid to us (for cancellations). If we have to make a significant change 10 weeks or less before departure, we will pay you compensation subject to the following exceptions. Compensation will not be payable and no liability accepted beyond offering the above mentioned choices where we are forced to make a change as a result of unusual and unforeseen circumstances beyond our control, the consequences of which we could not have avoided even with all due care, No compensation will be payable if we cancel as a result of your failure to make payments due in full and on time.
Period before departure -
Compensation
More than 70 days - 0 euro
70-43 days 20 euro
42-29 days 35 euro
28-15 days 50 euro
0-14 days 65 euro
Very rarely, we may be forced by "force majeure" (see clause 11) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we receive refunds from our suppliers), pay compensation or meet any costs or expenses you incur as a result.
8 If you have a complaint
In the unlikely event that you have a complaint whilst on holiday, you must inform our local agent and representative (where there is one) and the supplier of the services in question (e.g. key holder, property owner, etc.) so that the matter can be resolved on the spot, If you are not completely satisfied please record all your issues in a written report and convey the contents to our office. We shall try to resolve the matter and give you an immediate reply in writing in the resort. If you remain dissatisfied, you must write to us within 28 days of your return giving full details of your complaint. For claims which do not involve death, injury or illness, we regret we cannot accept liability if the complaint or claim which is not notified entirely in accordance with our complaints procedure set out above Disputes arising out of, or in connection with, this contract that cannot be amicably settled, may (if you so wish) be referred to arbitration under a scheme which is administered quite independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the client in respect of costs. This scheme does not apply to claims for an amount greater than 2,500 euro per person. There is also a limit of 12,525 euro per booking form. Neither does it apply to claims that are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness.
9 Insurance
We consider travel insurance to be so essential that it is a condition of booking that you have comprehensive insurance cover. You must ensure that you obtain suitable insurance at the same time as booking holiday. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.
10 Our Liability
We take great care to ensure the accuracy of information printed on our web site and we accept responsibility for ensuring that when you book with us the property supplied is as described on the site and to a reasonable standard. We are not liable for personal injury, illness or death as set out in the next paragraph. Our acceptance of liability is subject to clause 11 "force majeure" and other terms of these booking conditions. We will not be liable where any failure to perform or improper performance was due to:-
(a) The act(s) and/or omission of the person(s) affected or;
(b) Those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or;
(c) An event which either ourselves or the supplier of service(s) in question could not have foreseen or avoided even with all due care. Please note that we cannot accept liability for any damage, loss, expense or any sum(s) of any description which:
(a) On the basis of the information given to us by you concerning your booking prior to our accepting it, we could have foreseen you would suffer or incur if we breached our contract with you or;
(b) Did not result from a breach of contract or other fault by ourselves or where we are responsible for them, our suppliers. Additionally, we cannot accept liability for any business loss.
If you or any member of your party suffers illness, personal injury or death during the period of their holiday as a result of an activity which does not form part of your holiday arrangements with Selfcatering.ie, we will provide you with all reasonable assistance.
11 Force majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by 'force majeure'. In these Booking Conditions 'force majeure' means any event which we or the supplier of the service(s) in question could not, even with due care, foresee or avoid. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial dispute, natural disaster, fire, acts of God, terrorist activities, technical problems with transportation, closures of ports and ferries, quarantine, epidemics, weather conditions, government action or other events outside our control.
12 Conditions of suppliers
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions.
13 Other matters
Breakages
The cost of your holiday includes for accidental breakages to crockery etc up to a total value of 150 Euro.
Passports and Visas
For citizens not traveling on a passport issued by a member of the European Union it is possible that a visa is required. It is the responsibility of the party leader to confirm that all members of the party have valid passports and, where necessary, valid entry visa.
Travel Insurance
It is a condition of booking that all persons have Travel Insurance. This will usual cover the costs incurred through the inability to travel through illness or death of yourself or close relative, loss of baggage, repatriation in the event of illness and also other benefits. It is a requirement that the costs arisen from these conditions and the costs of repatriation are covered by the insurance.
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C) Interhome Booking Conditions - applicable to all propterties provided by InterHome
1. Contract
Your contract is with Interhome Ltd, a fully bonded member of the Association of British Travel Agents (ABTA V4903) and payments and your holiday are protected by our bond held by them. These booking conditions confirm the terms of contract which automatically come into force on payment of the deposit to Interhome or it’s agent. You will be accepting these conditions on behalf of all members of your party and you must inform them of these.
2. Reservation, Confirmation and Payment Conditions
To make a reservation or check availability just call 020 8891 1294, contact your travel agent or go online at www.interhome.ie. An option can be held for you for 3 days. Once an option has been accepted, an invoice will be received within 5 days asking for the deposit to confirm the booking within 7 days. If the deposit is not received by the date shown on the invoice, we reserve the right to cancel the booking. The invoice will confirm the dates, price and description of the accommodation reserved. Please check this carefully as this forms the basis of our contract with you. Any changes from the brochure will be contained in this document. Any queries must be referred back to Interhome within 10 days. Any changes to accommodation requested at a later time will be subject to the amendment and cancellation charges mentioned below. For last minute reservations made 42 days or less before arrival date, payment is due in full immediately. In this case the contract conditions come into force once the final payment has been received. The balance of the price of your holiday is due at least six weeks before departure date. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges set out below. Any extra requests can only be guaranteed if confirmed in writing by Interhome.
3. Prices and Periods
Prices are quoted per property (not per person) within the price period shown and are exclusive of travel. A booking fee of £17 will be charged on each invoice. A fee of £5 is made for each credit card payment. If your holiday falls across two different price periods you will be charged pro rata for the number of days in each period. Prices do not always include power costs, final cleaning, linen and towels, parking and tourist tax. In final cleaning is shown as an extra in the price panel this will be added to your invoice and should be paid in advance. Where tourist tax, linen and towels and/or final cleaning are payable locally this will be mentioned on your invoice and voucher but payments are to be made in the resort. Any other extra services, additional cleaning, firewood, parking etc are not included and also have to paid locally. Bookings are normally from Saturday to Saturday. Short breaks and other arrival dates are possible in low season. Restrictions of 10 or 14 nights apply to some homes over Christmas and New Year.
4. Your Holiday Accommodation
The accommodation is privately owned and we act as agents. We always send the full description with your confirmation. We would draw your attention to the following points to help you check you have booked the correct accommodation for your requirements. Each property is furnished and equipped by the owner to local standards. Most are extremely comfortable, some are luxurious, others are basic. We have graded the properties from 1 – 5 stars with 1 being the most simple and 5 the most luxurious. Holiday homes in the rest of Europe are not normally equipped with kettles and teapots. Some properties do not have ovens and we therefore mention this facility in our description when there is one. If “oven” is not mentioned then there will only be a hob or hot plates. All homes have a fridge. Where we say “double bedroom” this room will have 2 separate beds pushed together or 2 single mattresses on a double base”. Only where we state “room with double bed” will there be 1 bed for 2 people. Many homes have sofa beds (sometimes described as double divan) or pull out beds in the living room. We state the maximum allowed into each property but you may wish to under-occupy to have more space and avoid using the living room for sleeping - there is no supplement for under occupation. If a home has extra things like TV, air-conditioning, dishwasher etc these will be mentioned in the description. If they are not mentioned the property does not have them.
5. Changes in Conditions or Prices
We have taken great care to ensure the details in our brochure and confirmation are correct. If we should discover any changes or errors you will be advised without delay and normally at the time of invoice. If we discover any changes after you have confirmed the booking, we will of course advise you immediately and will offer you the option of accepting the change or another holiday of the same value (if available) or a full refund of all monies paid, but no further compensation - see point 7. Information about the resort facilities has been gathered together from various sources and is printed in good faith but we are unable to guarantee that all facilities will be available at all times. The prices contained in this brochure are based on exchange rates prevailing on 21.07.2003. Whilst we reserve the right to increase or decrease brochure prices at any time before you book, once your booking is confirmed the price of your holiday is fully guaranteed and will not be subject to any surcharges. In return for this commitment, no refunds will be made for exchange rate movements or cost adjustments that would otherwise reduce the holiday cost. We do, however, reserve the right to impose any taxes or charges which may be implemented by the Government, any fuel surcharges which may be made by the ferry companies, or any other charges approved by other regulatory body which were unknown at time of going to press.
6. Arrival and Departure, Curtailing or Extending your stay
You should arrive between 16.00 and 19.00 hours on the day of commencement of your booking and vacate before 10.00 hours on the day of departure. Please arrange your travel to concur with these times. You must telephone the keyholder if you are delayed. We cannot guarantee that keys will be available outside of the above times and you may have to find hotel accommodation and wait until the following day. If you are unable to take occupation on the day and time reserved due to delays, illness, personal reasons etc, no refund can be made. Similarly if you have to cut short your holiday no refund can be made for the days unused.
7. Changes or Cancellation by you
If you have to cancel your holiday the following cancellation charges will be payable. Cancellations received 43 days or more before arrival date = 10% of the rental and £50 per car (if ferry crossing booked by Interhome). Cancellations received 42 days to 29 days before arrival date = 50% of the rental, and £50 per car. Cancellations received 28 days to two days before arrival date = 80% of rental and £50 per car. Cancellations received one day before arrival, arrival date or after the arrival date = 100%. No refund can be made of any insurance premiums. The £17 booking fee and cancellation guarantee (if taken) are non-refundable. All cancellations must be confirmed in writing. You can avoid paying cancellation charges on the accommodation if you take out our cancellation guarantee, which costs 3% of the rental. It covers you against these charges should you be forced to cancel due to illness or death of any party members or close relatives. You must submit a medical or death certificate to make a claim on this insurance. Medical conditions known at the time of booking will not be covered. We can also arrange comprehensive travel insurance for you at competitive rates- see our separate details and prices. You must take holiday insurance not only to cover you against loss or accidents but also to cover against accidental damage to the owner’s property. You must not travel without adequate insurance. If you wish to change your booking the above cancellation charges will still be applicable. If you wish to change any channel crossing arrangements we will charge £20 for each change we are able to confirm. You will also be liable for any cancellation charges levied by the cross channel operator.
8. Changes or Cancellation by Interhome
It is unlikely we will have to make changes to your holiday. If we are forced to do so we will advise you at the earliest possible date and will offer you the option of accepting the change or another holiday of the same value (if available) or a full refund of all monies paid but no further compensation. If any change is advised less than 4 weeks before departure we will also offer compensation of £30 per booking unless the change is due to war, riot, industrial dispute, natural disaster, fire or any other reason outside our control amounting to force majeure.
9. Your Liability
You have to pay a breakage deposit on arrival of approximately £150 (more can be requested for large or luxurious properties). This has to be paid in cash or sometimes by credit card. Keys will not be handed over until the deposit has been paid. The deposit will be refunded on departure or shortly afterwards after deduction of any extra charges or breakages, providing nothing is damaged or broken.. You must take care of the property and contents and respect the local rules. If you break or damage anything in the accommodation you must advise the keyholder or local office immediately. You and your party will be liable for the cost of repairs and replacements. You must leave the house in good order and wash and put away all kitchen utensils before your departure. Occupation of the property is strictly limited to the number of people indicated on the voucher. The keyholder has the right to refuse entry to extra people or charge a supplement.
10. Complaints
We do hope you enjoy your holiday. If you should have a problem during your holiday you must inform the local keyholder or office immediately who will endeavor to put things right. If the local keyholder is unable to help, you must call the Interhome booking office to advise of your dissatisfaction. Steps will be taken immediately to try to rectify the situation. If the problem cannot be completely resolved locally, you must confirm your complaint in writing to the Customer Service Department at Interhome in Twickenham within 28 days of vacating the accommodation. It is therefore a condition of this contract that you communicate any problem to the local keyholder and to your Interhome booking office whilst in the resort. If you fail to follow this simple procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem. Disputes which cannot be settled amicably may, if you wish, be referred to arbitration under a special scheme which, though devised by arrangement with ABTA, is administered quite independently by the Chartered Institute of Arbitrators. The scheme (details of which can be obtained from ABTA) provides for a simple and inexpensive method of Arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims greater than £1,500 per person or £7,500 per booking or to claims which are solely or mainly in respect of physical injury or illness.
11. Our Liability
Although we act only as an agent in booking your accommodation, we voluntarily accept the responsibilities set out below. We accept responsibility for ensuring the holiday accommodation you book with us is supplied as confirmed and the services offered reach a reasonable standard. We cannot guarantee resort facilities will be open at all times of year. Swimming pools are normally only open in the main season. If any part of your holiday is not provided as promised we will pay you appropriate compensation if this has affected the enjoyment of your holiday. In the case of Package Holidays (where accommodation and travel is arranged through Interhome) we accept responsibility for every service we are contractually obliged to provide, whether such services are provided by our own employees or agents or by sub-contractors or suppliers. We cannot accept responsibility for any break in services, such as gas, electricity and water, or any failure attributable to your own fault or party member or the actions of third parties unconnected with the provision of services or force majeur reasons. In the event of death, bodily injury or illness we can only accept responsibility if the occurrence results from the negligent acts and/or omissions of our own employees or agents, suppliers and sub-contractors whilst acting in the course of their employment. If the client or any member of the party suffer death, illness or injury whilst on holiday arising out of activity which does not form part of the holiday arranged through us we shall, at our discretion, offer advice, guidance and assistance to help in resolving any claim you may have against a third party, provided we are advised of the incident within 90 days of the occurrence. Where legal action is contemplated our authority must be obtained prior to commencement of proceedings and be subject to your undertaking to assign any costs recovered or any benefits received under an appropriate insurance policy to ourselves. Our costs in respect of the above on behalf of you and your party shall not exceed £5,000 in total.
12. Jurisdiction
This contract in made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of English Courts at all times.
SelfCatering.ie
Kilrane
Rosslare Harbour
Co. Wexford
info@selfcatering.ie
Tel : 00353 (0)53 9133999
Fax: 00353 (0)53 9133808
